General Terms and Conditions of ALPS Alpine Events and Service GmbH

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Part I: General Terms and Conditions

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1. Scope The following General Terms and Conditions (GTC) of ALPS Alpine Events and Service GmbH (hereinafter "ALPS") apply to all registrations, offers, and bookings made online, by phone, or in person between participants, organizers, and ALPS. They also apply to all information provided by ALPS in digital and printed publications as well as participation in training courses, lectures, or online courses. Unless otherwise stated, all terms apply equally to men and women. These GTC also apply to all ALPS agents (e.g., mountain guides, instructors, experts). By booking or using an offer, the customer acknowledges these GTC.

2. Course Language and Liability for Translation Errors The customer acknowledges the specified course language and confirms having sufficient language skills to understand ALPS instructions. Claims due to actual or perceived translation errors are excluded.

3. Registration and Booking Registration or booking can be done online, by phone, or via email and is binding.

• Upon receipt of registration, the customer will receive a confirmation email.

• Places are allocated in the order of received registrations.

• The event will be confirmed at least one week before the course starts.

• A waitlist booking does not constitute a binding reservation.

• The booking is only valid once full payment has been received by ALPS or has been irrevocably processed through an accepted payment method.

• ALPS reserves the right to deny participation if timely payment is not made. The entitlement to the participation fee remains unaffected; ALPS is not liable for any additional costs incurred by the customer.

4. Group Sizes and Composition

• The specified maximum group sizes are guidelines based on experience under adverse conditions.

• ALPS may merge groups from different courses or providers if the target guidance ratio is exceeded by no more than 20%.

• For training courses ("Basic Instinct," "Start," "Advanced"), ALPS may unilaterally increase the number of participants as long as training objectives and safety are maintained.

• Changes in group size may occur for legal or organizational reasons.

• The customer must provide up-to-date contact details (email, phone) and ensure that no technical barriers prevent receipt of messages.

5. Special Notices Regarding Infectious Diseases

• The customer must inform ALPS of any infectious diseases before, during, and up to 30 days after the event, regardless of legal requirements.

• The customer acknowledges the increased infection risk at group events and releases ALPS and its agents from any liability.

• Participants must comply with current governmental regulations; ALPS assumes no responsibility in this regard.

6. Cancellation and Rescheduling of Events by ALPS ALPS reserves the right to reschedule or cancel events due to:

• Increased alpine dangers

• Adverse weather conditions

• Illness or absence of agents

• Insufficient participant numbers

• Governmental orders or other important reasons

Participants will generally be informed via email no later than one day before the course starts. Replacement dates will be provided within a reasonable period.

• For partial or substitute events, customers may request a refund or an alternative date.

• ALPS may offer equivalent replacement dates within 12 months.

• If execution is not possible, the customer will receive a voucher for the booking amount, redeemable at any time.

• If a replacement date is also canceled, or participation is impossible for significant reasons (e.g., death, disability, work obligations), a partial refund may be requested, provided proof is submitted at least 30 days before the course starts.

• Further customer claims are excluded.

7. Right of Withdrawal and Cancellation Policy

• The customer’s right of withdrawal under distance selling law (subject to event exceptions) is restricted.

• Cancellations must be made in writing via email to info@alpsclimbing.com. The relevant date is the first working day after the cancellation is sent (Monday to Friday).

• The following deadlines and fees apply:

  • Up to 30 days before course start: 20% of course fees (minimum €25 administrative costs)

  • Up to 14 days before course start: 50% of course fees

  • From 13 days before course start: 100% of course fees and any rental costs

• Costs already incurred for hotels, travel, or materials will be charged in full regardless of cancellation deadlines.

• Cancellation fees are waived if the customer provides an equivalent replacement participant at least 7 days before the event, subject to a €25 administration and rebooking fee.

• Travel cancellation insurance is recommended.

8. Risk Warnings and Dangers in Mountain Sports

• Mountain sports involve increased accident and injury risks, which the customer expressly accepts.

• The customer confirms understanding the tour requirements and equipment lists.

• If the customer is unfit for the requirements, endangering group safety or goals, ALPS may exclude them without affecting the participation fee entitlement.

• Participants disregarding ALPS instructions bear any rescue or additional costs themselves.

9. Payment Terms

• Participation fees are due within 3 days of booking, at the latest before the event starts.

• Payments must be made online or via fee-free bank transfer.

• In case of late payment, ALPS may charge 8% default interest and collection costs.

10. Vouchers and Discounts

• Vouchers become valid only after payment and must be redeemed within 36 months.

• Customers bear price increases.

• Only one voucher or discount per booking is allowed.

• Cash payouts for vouchers are excluded.

11. Data Protection ALPS processes customer data exclusively within applicable data protection laws. Further information can be found in ALPS’ privacy policy on the website.

These GTC take effect upon publication and replace all previous versions.

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Part II: Supplementary Provisions

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12. Missed Event Segments Missed parts of an event cannot be rescheduled. A proportional refund for missed segments is excluded.

13. Complaints Complaints about guiding style or course content must be submitted in writing within 14 days after the event. Late complaints result in the loss of rights to rectification.

14. Insurance Coverage

• ALPS mountain guides have liability insurance of €8,000,000.

• Participants are responsible for their own accident and rescue insurance.

• ALPS excludes liability for rescue costs, non-material damages, or other expenses.

• Rescue cost insurance is strongly recommended.

15. Liability of ALPS

• ALPS and its agents are only liable for gross negligence and intent; liability for slight negligence is excluded.

• ALPS is not liable for defects in personal equipment.

16. Use of Content and Information

• ALPS is not liable for the accuracy of information or tour recommendations used outside courses.

• Users acknowledge potential errors in tour information and must plan responsibly.

17. Use of Image/Video Material

• By registering, customers consent to ALPS using their data for advertising and promotional purposes.

• Participants agree to the free use of event photos/videos by ALPS and partners unless they opt out in writing before the event.

18. Special Conditions for Groups, Incentives, and Corporate Events

• Complete participant registration via the ALPS booking system is required at least 2 days before the event.

19. Offers and Settlements with Agents

• Offers are non-binding unless stated otherwise.

20. Program and Price Changes ALPS reserves the right to change programs, prices, and GTC at any time.

21. Jurisdiction Austrian law applies. The place of jurisdiction is the location of ALPS' registered office.